I just got done watching this hour and a half CNBC special about a week in the life of American Airlines. I found it quite interesting. Not everyone sees this side of airliners. You can click the link "WATCH THE FULL PROGRAM" located in the middle of the page on the link below.
Inside American Airlines
During one intense week, CNBC cameras capture a side of American Airlines that travelers never see: the minute-by-minute drama inside the control tower; the split-second decisions made on the flight deck; the corporate maneuvering behind the closed doors of the executive suite.